Frequently Asked Questions
Everything you need to know about buying and selling certified pre-owned tech.
How do you determine the condition of the electronics?
Our expert technicians perform a rigorous 30-point inspection on every device. We categorize items into 'Mint', 'Excellent', 'Good', and 'Fair' based on cosmetic wear and functional performance to ensure transparency.
What is your return policy for purchased devices?
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your device, you can return it for a full refund or exchange, provided it is in the same condition as received.
Do the devices come with a warranty?
Yes, every device sold on ItsWorthMore includes a free 12-month warranty that covers internal hardware defects and technical malfunctions not caused by accidental damage.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while expedited shipping options are available at checkout if you need your device sooner.
Is my personal data safe when I sell my phone to you?
Absolutely. We perform a professional, military-grade data wipe on every device we receive to ensure your personal information is permanently erased before the device is refurbished.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm, allowing you to pay for your tech in manageable monthly installments.